Last Updated: 09/01/2025
At Dhaka Virtual Assistant, we strive to provide high-quality services and ensure client satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued. By purchasing our services, you agree to the terms below.
1. General Policy
- All service purchases are considered final once work has commenced.
- Refunds may only be granted in limited cases, as outlined in this policy.
- We encourage clients to carefully review our service offerings and request a consultation before making a purchase.
2. Eligibility for Refunds
You may be eligible for a refund under the following conditions:
- Service Not Delivered: If we fail to deliver the agreed service within the specified timeline, and no prior arrangements were made.
- Duplicate Payment: If you were accidentally charged more than once for the same service.
- Technical Issues: If a technical error on our part prevents service completion.
3. Non-Refundable Cases
Refunds will not be issued in the following cases:
- If the service has been fully delivered as described.
- Dissatisfaction due to change of mind after work has started.
- Delays caused by client’s failure to provide required information, content, or approvals.
- Customized or one-time services that have already been initiated or completed.
4. Refund Request Process
To request a refund:
- Contact us at info@dhakavirtualassistant.com within 7 days of the issue.
- Provide proof of purchase and a detailed explanation of the reason for your refund request.
- Our team will review your request within 5–7 business days and notify you of the decision.
5. Refund Method
- Approved refunds will be processed to your original payment method.
- Processing time may vary depending on your bank or payment provider (typically 5–10 business days).
6. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.
7. Contact Us
If you have any questions regarding this Refund Policy, please contact us:
DHAKA VIRTUAL ASSISTANT
Email: info@dhakavirtualassistant.com
Website: www.dhakavirtualassistant.com